Hooray – I am finally free of NTL! Well, I hope I am anyway. At the beginning of the year I tried to cancel NTL, and they said they would after thirty days. So when they took more money out of my account I thought it would be the last payment, and cancelled the direct debit. So they sent me a letter saying that I would have to pay a surcharge for paying by cheque in the future. I phoned them and they said they had no record of me asking them to cancel the account, but would arrange for it to be cancelled. And then a month later I got another bill. So today I phoned up again. The first guy took my account number, name and address, and couldn’t find any record of me cancelling my account, and put me through to disconnections. Disconnections disconnected me, so I phoned back and talked to someone else, who took my account number, name and address and put me through to the house move department, who took my account number, name and address, told me they had no record of me cancelling, and put me through to cancellations. Cancellations took my account number, name and address, told me they had no record of me cancelling, and then said if I’d hold the line they’d cancel my account and clear the bill. A couple of minutes later they said they’d done it. So let’s hope they really did this time.
Everyone I know who uses NTL has a customer services nightmare story, including me. If it wasn’t such a competetive service then I wouldn’t use them.
Everything works fine as long as you don’t try and change anything.